Direct Express complaint: Was really hung up on when I was trying to file a dispute now I can’t file it

Name: Was really hung up on when I was trying to file a dispute now I can't file it
Item: Direct Express
Rating: 3
Author: Jane

Open 4 Jan 2023 103 views Payment Providers

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Filed 4 Jan 2023 by Jane

I have money taken off my card from instacart I tried to file a dispute and as soon as they picked up they hung straight up on me and now they cancel my cards why I can’t file a dispute because it won’t let me go to the dispute department

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Case details

Status: Open
Company: Direct Express
Filed: 4 Jan 2023
Rating: 3/5
Desired resolution: I'll be happy when they filed the dispute so I can get my money back I'm disabled and I cannot afford to have money stolen off my card and they verified that instacart took 3354 off my car when they was only supposed to take 1354 off of it now I have no way to dispute it because I was hung up on they cancel my card so I can't get transferred to the dispute I'd appreciate it if somebody from the dispute department would call me back so that I can file my dispute and get my money back
Problem: Hung up on while filing a dispute
About: card payment dispute
At stake: $33.54

Progress

Filed
Company notified
Company replied
Resolved

4 Jan 2023 Complaint filed and published
4 Jan 2023 Message from Bizzy: we notified Direct Express about this complaint.

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Direct Express complaint: Was really hung up on when I was trying to file a dispute now I can’t file it

Discussion

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Wronged by Direct Express too?
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Direct Express complaint: Was really hung up on when I was trying to file a dispute now I can’t file it

Discussion

More Direct Express complaints

Have absolutely no money

People don’t know what they are doing

Hold on account. Charges not authorized

Wronged by Direct Express too?Make it sting!

Wronged by Direct Express too?
Make it sting!