Direct Express complaint: People don’t know what they are doing
Filed 4 Jan 2023 by Nichole
I was suppose to receive a card that I never received now they are charging me to get another one expitited I have called 7 times and got 7 different answers for the same question I ordered a card expedited on Jan 3rd 2023 and waiting for a tracking number to see where my card is I got told I would receive it on Thursday Jan 5th 2023 then when I called back not even 5 min later I got told they don’t receive the tracking number until it’s out for delivery then I got told by another supervisor that I would not receive it until Jan 6th 2023 this is my rent money that they are playing with the staff is rude and unhelpful
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