Direct Express complaint: Cancelled my card without permission
Filed 28 Dec 2022 by Bonnie
They kept suspending my card. The last time when I called to complain, they asked about a number I didn’t know. Before I could say anything else, the gal cancelled my card. I didn’t request this, she just cancelled it. Then asked if I wanted it expedited. It was Christmas time, so said yes. I also said I should not be charged for this service nor for a replacement card. I didn’t authorize my card being cancelled, you just did it.
Low and behold I got charged. I put a dispute in and was denied.
I should of never been charged anything because the gal cancelled my card without my permission.
It may not be a lot of money, but being disabled every penny counts.
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