While some customers may still be encountering a bad experience, our sentiment meter has detected a -78% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 29, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
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Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Seanboy on 04 November 2020 about Direct Express.
On 10302020 I called direct expect to report a $79.95 fraudulent transaction and I was told I had to wait till monday to the transaction was settled and to call back. Since monday I have been called, and I... Read more
Complaint from Rawls on 04 November 2020 about Direct Express.
They will not pick up the phone ive tried to get in touch with someone from direct express for two days now and no one picked up Read more
Complaint from Weezy1 on 04 November 2020 about Direct Express.
My card was stolen and I have been trying to get ahold of you all for 4 days and have yet to reach someone everytime I call. I will be on hold for hours or more Read more
Complaint from Rina on 04 November 2020 about Direct Express.
I can't access my account they got restrictions on it I could change my pin yesterday I can't stand there customer service I want my account open so I can get my money. You have no right to hold my... Read more
Complaint from Ronny D on 04 November 2020 about Direct Express.
I was told to pay extra if I wanted D.E. to expedite a false charge on my phone for $20, They said they could do that by closing my existing acct, issuing me a new card but charge me... Read more
Complaint from john_davis52@yahoo.com on 04 November 2020 about Direct Express.
I was unable to connect with an agent to resolve a fraud issue concerning unauthorized charges to my card . Tried to connect with an agent to resolve, but kept on the phone for hours...and it's been two days of waiting to... Read more
Complaint from Diannwerder2@gmail.com on 04 November 2020 about Direct Express.
Trying to contact someone because some one is using my card ..I only authorized 2 of last ten transactions Read more
Complaint from dzugley@gmail.com on 04 November 2020 about Direct Express.
My acct is $563.88 short. When I got up yesterday at 7:30 am I was informed of a purchase I did not make, the $563.88 listed above. I need information on what it w Plz as for, n who... Read more
Complaint from Ccobb0417 on 04 November 2020 about Direct Express.
Good morning my name Christopher Cobb. Ph 917-291-3115. I have been trying to speak to an agent since 1122020 regarding a charge that I don't recall. I do not trust the internet to put my information online to seek further... Read more
Complaint from Stephaniebaker on 04 November 2020 about Direct Express.
I have been on the phone on hold for 3 days on hold for about 8 hours out of each day...i cannot access my money Read more
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