Direct Express complaint: Connection with agent

Name: Connection with agent
Item: Direct Express
Rating: 1
Author: David

Open 4 Nov 2020 192 views Payment Providers

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Filed 4 Nov 2020 by David

I was unable to connect with an agent to resolve a fraud issue
concerning unauthorized charges to my card . Tried to connect
with an agent to resolve, but kept on the phone for hours…and
it’s been two days of waiting to have someone answer my
complaint. Total frustrating experience!

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Case details

Status: Open
Company: Direct Express
Filed: 4 Nov 2020
Rating: 1/5
Desired resolution: Hire more phone personnel to be ready to assist you.
Problem: Cannot reach agent about unauthorized charges
About: card charge dispute
Dealing with it for: 2 days

Progress

Filed
Company notified
Company replied
Resolved

4 Nov 2020 Complaint filed and published
4 Nov 2020 Message from Bizzy: we notified Direct Express about this complaint.

See all 803 Direct Express complaints

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