Direct Express complaint: Cannot access money on acct, D.E. hangs up on me without answering call
Filed 4 Nov 2020 by Ronald
I was told to pay extra if I wanted D.E. to expedite a false charge on my phone for $20, They said they could do that by closing my existing acct, issuing me a new card but charge me $15.00 to do so. I trusted the company and its advice so I said let’s do it. I was then told it would take 2 days for delivery. That was over 12 days ago. Since then I have spent literally eight hours and 5 days trying to contact them. I have my SSI payments on a closed card and cant reach ANYONE to get access to it. I am a senior citizen who cannot now pay bills, eat, travel or anything
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