Direct Express Complaint Sentiment: Negative

Our sentiment meter has identified a 43% increase in complaints about Direct Express over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Direct Express's offerings.

Sentiment data last updated on March 29, 2024

Direct Express complaint process

Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Direct Express?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Direct Express complaints chart

We have received 134 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.

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Direct Express complaint statistics

Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

788
Total complaints
785
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 788 ratings

How to contact the customer service of Direct Express?

Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:

The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Direct Express reviews: (788)

Authentic experiences shared by our community for your benefit.

Fraudulent Charge

Complaint from RandyA on 30 October 2020 about Direct Express.

I filled 2 fraud claims at the same time they approved one the lesser one but the other one the higher one they denied I filled them at the same time and they were for the same company. I WANT... Read more

Comments: 0
Rating:

FRAUD

Complaint from DMRED1968 on 28 October 2020 about Direct Express.

I have been complaining about several unauthorized charges on my account since march 2020, however the paperwork they said I was going to receive never arrived, and I was penalized for not responding by a specific date even though I... Read more

Comments: 0
Rating:

FRAUD

Complaint from DMRED1968 on 28 October 2020 about Direct Express.

I have been complaining about several unauthorized charges on my account since march 2020, however the paperwork they said I was going to receive never arrived, and I was penalized for not responding by a specific date even though I... Read more

Comments: 0
Rating:

UNFAIR CLOSURE

Complaint from nadineneblett@yahoo.com on 26 October 2020 about Direct Express.

I filed a dispute against a company, been waiting for over 45 days. Had trouble getting through, waiting an hour or two in the fraud dept. Only to be played with an hunged up on. No notifications. And my case... Read more

Comments: 0
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Mary l Mcbride

Complaint from Mary Mcbride on 24 October 2020 about Direct Express.

My money had been frozen a I can't pay my bills buy groceries or get my medicines I'm 71 years old health is bad and I will lose everything that means anything to me it's been going since October... Read more

Comments: 0
Rating:

MyY MONTHLY BANK STATEMENTS

Complaint from Darcel DixonNEED TO on 24 October 2020 about Direct Express.

I PAY A MONTHLY FEES. FOR MY BANK STATEMENTS EACH MONTH. ON ALL MY STATEMENTS FROM JANUARY 2020 TO SEPTEMBER 2020 . THE STATEMENTS AT THE BOTTOM OF EACH PAGE HAVE THE NUMBER 1 OF 4 PAGES . THERE IS... Read more

Comments: 0
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Money

Complaint from lilbigbit on 23 October 2020 about Direct Express.

I did not receive my money this month, October 2020. My name is Janet Massey. I depend on this money to pay my bills have gas for Dr appts. I have been on phone for almost 3 weeks and cant... Read more

Comments: 0
Rating:

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