Direct Express complaint: Wouldn’t accept my identification
Filed 6 Nov 2020 by Dionne
I’ve sent three forms of identification and they still haven’t released my child funds. The wait time to speak to a representative is over two hours long. Representatives are saying to call social security during a pandemic knowing that social security has nothing to do with their debt cards. They’re giving me a hard time for benefits that are due to my child..
Report
Discussion
0 comments
No comments yet. Been through something similar with Direct Express? Start the discussion above.
More Direct Express complaints
View all 803Failure to offer any help
My card got lost they sent me one that said invalid card number it took 2 days of persistent calling…
Won’t release my money from account
My card was lost and l found it and called to tell them. I told them the card was damaged…
No Customer service
I called the customer service number several times and stay on the line for hours never got no answer I…