Complaint: Wouldn’t accept my identification

on 06 November 2020 about Direct Express in category Payment Providers

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My complaint:

I’ve sent three forms of identification and they still haven’t released my child funds. The wait time to speak to a representative is over two hours long. Representatives are saying to call social security during a pandemic knowing that social security has nothing to do with their debt cards. They’re giving me a hard time for benefits that are due to my child..

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Justified complaint?

Suggested solution:

Accept my three forms of identification.

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