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Direct Express complaint: Won’t release my money from account

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Filed 6 Nov 2020 by Elizabeth

My card was lost and l found it and called to tell them. I told them the card was damaged and and they told me that l had to send my birth certificate and social security card. I sent everything but my SS card because of covid the card is hard to get. I keep trying to get one but haven’t yet. I have tried over and over to get the fraud dept but it just rings. I have over 700.00 in this account l can’t use. I don’t know what else to do and live on ssdi. When the one time I spoke to them they were very rude.

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