Direct Express complaint: Transaction Dispute

Name: Transaction Dispute
Item: Direct Express
Rating: 1
Author: Baron

Open 7 Nov 2020 234 views Payment Providers

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Filed 7 Nov 2020 by Baron

I called to dispute a $39.99 transaction that I didn’t make. I spoke with a representative that then transferred me to a level two representative only to wait nearly an hour with no one ever picking up the phone.

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Case details

Status: Open
Company: Direct Express
Filed: 7 Nov 2020
Rating: 1/5
Desired resolution: I’d like someone to dispute the transaction for me but I’d rather not be put on hold for almost an hour again.
Problem: Unrecognised transaction, dispute line never picked up
About: debit card
At stake: $39.99

Progress

Filed
Company notified
Company replied
Resolved

7 Nov 2020 Complaint filed and published
7 Nov 2020 Message from Bizzy: we notified Direct Express about this complaint.

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