While some customers may still be encountering a bad experience, our sentiment meter has detected a -78% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
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Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 120 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Smhihde on 04 March 2021 about Direct Express.
My dad gave direct express his verbal consent for me to have access to his account to make any necessary changes even transfer his balance into my account he’s now in the nursing home and having one card to take... Read more
Complaint from DaQuetta on 04 March 2021 about Direct Express.
ON DEC 04 MY CARD QAS ACCESSED WITHOUT MY KNOWLEDGE OR CONSENT. OVER 700 IN GOOGLE PLAY WAS SPENT. THE DISPUTE TEAM SAID THE CONTACTEF GOOGLE AND THEY SAID IT QAS LEGIT. I WAS NEVER CONTACTED AND YHE PROVISIONAL CREDIT... Read more
Complaint from Kimjo77 on 03 March 2021 about Direct Express.
I received a letter 2 days ago saying I need to verify who I am. I called yesterday to do that. She asked for e-mail and phone number. She said they didn’t match. I said ok ask me my security... Read more
Complaint from scookie76 on 02 March 2021 about Direct Express.
on feb 1 2021 i was suppose to receive my ssi check and i didnt i called direct express they told me they suspended my card and put a high fraud on it i waited till the end of... Read more
Complaint from ESTRNGY on 02 March 2021 about Direct Express.
Called direct express Sunday Jan 31 to report 2 unauthorized charges for the same amount back to back (RED FLAG)on my debit card within 1 hr of it happening they cancelled my card said they would send a new card... Read more
Complaint from valenciahampton22@gmail.com on 02 March 2021 about Direct Express.
I called two weeks ago to get my debit card replaced i was told it was being sent out. On Monday March 1 i spent the whole day contacting them to see where is my card and benefits nothing. Today... Read more
Complaint from Denise8 on 27 February 2021 about Direct Express.
They didnt refund my money. Card was used in 3 places for total $152.14. I filed dec 10 sent paper in they sent me. Checked status often kept saying pending. Talk to a guy first week January said it... Read more
Complaint from Mysstr3ated on 25 February 2021 about Direct Express.
I am if you do $999 on the 3rd of every month from Social Security put on to my direct express account on the 6th of the month I went to try to withdraw my rent from the ATM and... Read more
Complaint from LORIE8 on 23 February 2021 about Direct Express.
ON THE 19 JAN 2021 TRIED TO MAKE A PURCHASE TOLD NO MONEY . I CHECKED MY ACCOUNT AS THERE WERE 206 TRANSACTIONS FROM GOOGLETEST . I CALLED DIRECT EXPRESS TO DISPUTE , WHEN I RECEIVED THE PAPERS... Read more
Complaint from sarah1977 on 23 February 2021 about Direct Express.
Starting in Dec 2020 I noticed a total of 12 unauthorized charges that went until Jan 19th. I felt the directions and opened a fraud complaint. I sent in all of the paperwork requested by direct express and they denied... Read more
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