While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Moni09 on 19 February 2021 about Direct Express.
8 months ago a company stole 133.75 it took them 8 months too finally say the gave me a provisional credit on dec 31 2020 but money never showed up. Than i called spoke with 2 people got transfered all... Read more
Complaint from Vample Paula on 19 February 2021 about Direct Express.
Last December mycardwas compromised .167.00 Al tho I informed them in a timely matter they did not refund the stolen money.on February 42021I decover some one made purchase 89$82$44$ I made several attempts to call to inform... Read more
Complaint from JEAN COLLINS on 13 February 2021 about Direct Express.
My SSI check was deposited on to my debit card I had used it one day and lost in the same day. So I called direct express for a replacement card. After speaking with several of your representatives I was... Read more
Complaint from Brenm1964@yahoo.com on 11 February 2021 about Direct Express.
Money was stolen from my card while I was incarcerated I sent them all the dates and proff that I was incarcerated at the time my card was stolen they tell me there is no proff of fraud I need... Read more
Complaint from Debslove52 on 10 February 2021 about Direct Express.
I lost my card on Jan 23, 2021. I called Direct Express and because I had a different phone number (due to theft) a supervisor told me to contact Soc Security for an MOU! I did that- called today... Read more
Complaint from RIKKIRS on 10 February 2021 about Direct Express.
My Direct Express card was stolen over a year ago. I immediately reported it stolen and filed a police report. Within a couple months the person who stole my wallet was found and arrested then convicted of fraudulently using my... Read more
Complaint from Shawny on 09 February 2021 about Direct Express.
well as you may know direct express has the worst customer service ever. I recently ordered a new card and tried to call back to get a tracking number my social security would not go through to speak with... Read more
Complaint from Ruthterrell2010@gmail.com on 09 February 2021 about Direct Express.
My SSI check was deposited on to my debit card that had already been closed. And after talking to several of your representatives I was still at the beginning of my problem so now I'm asking once again how... Read more
Complaint from Sean1030 on 07 February 2021 about Direct Express.
My card was stolen on January 1 and I contacted direct express the next day to report it stolen and start a dispute the direct express supervisor told me that I could not start a dispute on the transactions until... Read more
Complaint from JohnD on 06 February 2021 about Direct Express.
First : I ordered a replacement card in December of last year-2020. Later, a customer service rep. told me my card had been mailed to a Garner, NC. address on 122220. However, I never ordered a card to that address,... Read more
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