Direct Express complaint: Fraudulent charges

Name: Fraudulent charges
Item: Direct Express
Author: Sarah

Open 23 Feb 2021 221 views Payment Providers

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Filed 23 Feb 2021 by Sarah

Starting in Dec 2020 I noticed a total of 12 unauthorized charges that went until Jan 19th. I felt the directions and opened a fraud complaint. I sent in all of the paperwork requested by direct express and they denied my refund of $440 that I did not purchase.

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Case details

Status: Open
Company: Direct Express
Filed: 23 Feb 2021
Desired resolution: Researched my charges on my account and they would of seem that the u authorized charges were for thirst party billing websites. I have had this account for over 3 years and I have never made any charge close to the charges I received.
Problem: Refund denied for unauthorized charges
About: prepaid debit card
At stake: $440

Progress

Filed
Company notified
Company replied
Resolved

23 Feb 2021 Complaint filed and published
23 Feb 2021 Message from Bizzy: we notified Direct Express about this complaint.

See all 803 Direct Express complaints

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