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Direct Express complaint: fraud claim denied

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Filed 2 Mar 2021 by Denny

Called direct express Sunday Jan 31 to report 2 unauthorized charges for the same amount back to back (RED FLAG)on my debit card within 1 hr of it happening they cancelled my card said they would send a new card out and that I needed to call back on Tuesday Feb. 2 I did and was told they would send me a form to fill out in 3 to 5 days I received it on March 5 filled it out sent it back on Feb.7 never heard anything from them until March 1 I got a letter stating that my claim was denied and if I wanted to follow up on the fraud that I should call my local police department. I already filed a report with them. No money has been put back on my account at all. If you report the fraud within 2 days that I’m only liable for $50 I have not received any money back. I’m out over $500 tried to call them several times just get put on hold 2 12 hrs one time.

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1 comment

  1. ESTRNGY

    Direct Express after fraud Department denied my claim (couldn't verify that a fraud had occurred ) I was contacted by solution department problem was solved right away money returned to my account.

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