While some customers may still be encountering a bad experience, our sentiment meter has detected a -75% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 120 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Poor representative service on 27 December 2020 about Direct Express.
Regarding representatives. There are representatives who are rude and speaks disrespectfully to claimants and or the claimants representative. Representatives are rerouting calls to multiple departments or levels. Often times, representatives would hang up or pick and state that they are... Read more
Complaint from Feedupwiththem on 24 December 2020 about Direct Express.
They stole my money Read more
Complaint from Janell Washington on 21 December 2020 about Direct Express.
I went to the ATM on reno and scott street in okla city at the 711 and put card in to receive 260.00. receipt said transaction not able to be made so I took my card out and put... Read more
Complaint from Mzbuttas on 17 December 2020 about Direct Express.
My live in ex boyfriend of 5 yrs called his self breaking with me by robbing from my children and myself.while everyone was slp except my special needs son..sylvester johnson stole my son ssi debit card with bout $1500..he... Read more
Complaint from Jessica jones on 16 December 2020 about Direct Express.
I called direct express to an order I didn't order. They told me I had to file a dispute. Against the merchant after that they charged me $60 dollars and now I can not pay my water bill im on... Read more
My vehicle was stolen June 22 2020 and my wallet was in my vehicle ...My direct express was in my wallet,and my entire disability check July 3 2020 891.00 was drained off of my card,while I was on hold... Read more
Complaint from wshalane on 14 December 2020 about Direct Express.
Rude, very rude customer service agents. Wait times are unbelievably long. 5 calls and over 12 hours of hold time to resolve an issue. Screamed at by a Level 2 agent, without her even being logged into my account. By... Read more
Complaint from Snetto87 on 14 December 2020 about Direct Express.
My card was stolen I reported it to direct express now I have to send I n a form for provisional credit. I was in rhe hospital and quarantined for 2 weeks and when I got home my wallet had... Read more
Complaint from Chaheat1400 on 12 December 2020 about Direct Express.
2 withdrawals were taking out, total 286.00. 1 in November and 1 in December. Durect express denied my complaint. So now I'm 2 months behind on another bill. This is ridiculous. I hate direct express. If a... Read more
Complaint from Nannybabies273 on 12 December 2020 about Direct Express.
I canceled my card as soon as ik sum1 have been using my card. I called and reported to direct express but I've been trying to reach them and u can't even get thru to a person.put money back on Read more
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