Complaint: Money taken from account illegally by UsDirect Express

on 14 December 2020 about Direct Express in category Payment Providers

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My complaint:

Rude, very rude customer service agents. Wait times are unbelievably long. 5 calls and over 12 hours of hold time to resolve an issue. Screamed at by a Level 2 agent, without her even being logged into my account. By her own admission mind you. Funds were removed from my account even after I won the dispute I started. Three weeks later still no refund and have been told they have no idea why the money was removed. As of December 14th I still have had NO refund for my 487.37 that was taken.

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Justified complaint?

Suggested solution:

Refund my money

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