Direct Express complaint: My direct express card was stolen,and my entire disability check was drained Aug 3 2020 ,while on hold with direct express for 68 mins trying to cancel my card,and I want My money refunded 790.00

My vehicle was stolen June 22 2020 and my wallet was in my vehicle …My direct express was in my wallet,and my entire disability check July 3 2020 891.00 was drained off of my card,while I was on hold with direct express trying to cancel my card..I reported my card stolen,ordered a new card ,filed a complaint ,and did a transaction dispute on all the charges made ….I received a letter in aug 2020 from direct express saying they were investigating my transaction dispute,and if the investigation wasn’t complete in 10 days I would receive a refund of 790.00 to my direct express card,and I haven’t heard anything from them since,nor did I receive a refund …This isn’t the first incident I’ve had with direct express…I’m a single mother of 2 boys with autisum,and on mental disability myself struggling everyday to provide ,and I wont let this matter go unresolved this is a great deal of money to me