Direct Express complaint: representatives

Name: representatives
Item: Direct Express
Author: Pheng

Open 27 Dec 2020 180 views Payment Providers

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Filed 27 Dec 2020 by Pheng

Regarding representatives. There are representatives who are rude and speaks disrespectfully to claimants and or the claimants representative. Representatives are rerouting calls to multiple departments or levels. Often times, representatives would hang up or pick and state that they are not able to assist at this time and hangs up when it is supposed to be a 24 hour line.

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Case details

Status: Open
Company: Direct Express
Filed: 27 Dec 2020
Desired resolution: Representatives need more customer service training and learn how to take proper notes so that when claimants are being passed on to the next representative, the representative should understand the case.
Problem: Representatives rude, reroute and hang up
About: benefits card support

Progress

Filed
Company notified
Company replied
Resolved

27 Dec 2020 Complaint filed and published
27 Dec 2020 Message from Bizzy: we notified Direct Express about this complaint.

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