While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Tmcfadden84 on 18 January 2021 about Direct Express.
On October 24th my purse was stolen. I called to cancel my card and i couldnt get any HELP. $215.09 was stolen from me . They gave me a provisional credit in November. I thought everything was handled. Today they... Read more
Complaint from zcrystal on 16 January 2021 about Direct Express.
I called direct express and told them that their was a person calling me stating that my card was in trouble with a creditor . However, when I spoke with the representative at Direct Express she ask me if I... Read more
Complaint from Messer77 on 15 January 2021 about Direct Express.
On dec 1st 2020 my daughter went to take the rent money out she used the atm at us bank Cleveland ohio as the atm was in the process of dispensing the money a transformer blew across the street and... Read more
Complaint from Taken8 on 15 January 2021 about Direct Express.
There are at least 4 atm transactions that I did not make. The card has never left my possession. They never answer the phone. It is my belief that they are the ones committing the identity theft, based upon dozens... Read more
Complaint from Please on 13 January 2021 about Direct Express.
I continue to call customer service is to be put on hold for several hours sometimes because they automatically just hangs up. No customer service help I to get the run-around Read more
Complaint from dawnpalermo55 on 12 January 2021 about Direct Express.
They told me that there was fraud going on in my account,but they would not tell me who or where or why.But its going on to the third month.So far they have had me sitting on hold for 2... Read more
Complaint from Caren1957 on 11 January 2021 about Direct Express.
On Jan 4th I tried to pay a bill over the phone with my card. When I checked 361.00 dollars was gone off my card. Direct express said it was taken by a cash app and I filed fraud charges... Read more
Complaint from Redletter02 on 10 January 2021 about Direct Express.
Please be advised that January 6th 2021 a charge of $53.06 was made on my Direct Express card. Bite Squad is the entity that appears to have made the charge. I did not make a purchase through Bite Squad nor... Read more
Complaint from deloisrisner67 on 07 January 2021 about Direct Express.
Them letting unsuspicious activity happened on my card twice. And hasn't done anything yet to help me. Read more
Complaint from FLJones40 on 31 December 2020 about Direct Express.
On Nov 6,I called Direct Express,not knowing,who used my card,taking $125.after calling them I learned it was the car lot whom I financed my car.Direct Express advertises that customers are protected by not being held liable for those transactions.So I... Read more
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