While some customers may still be encountering a bad experience, our sentiment meter has detected a -75% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 14, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 117 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from JROJAS69 on 03 June 2020 about Direct Express.
I need to speak to someone at direct express and reported my card stolen they sent a card may 19 2020 I never received it and I payed for two day delivery service. I have been calling this month everyday... Read more
Complaint from Pjsettle44@gmail.com on 01 June 2020 about Direct Express.
Went to the store bought some stuff and it is lying to my card declined it went to the ATM and it stated on authorized user but there's money saying I have money on my card on my phone I... Read more
Complaint from Teairarichard on 01 June 2020 about Direct Express.
Yull only put 500.00 on my card wheres my other 200.00? I had a overdrawn 200.00 on my card and it messed with my benifits. Read more
Complaint from najvs2417 on 27 May 2020 about Direct Express.
I have been trying for almost a month to access my money and check my account with direct express, I have a stimulas check and my social security money in this accont, I have no money for food. ... Read more
Complaint from Brian69 on 26 May 2020 about Direct Express.
I Brian Diehl I order 2 self cleaning litter boxes from Amazon for 171.34 on card number ending 8109 then got a message saying pending there was money on the card but Amazon never received the payment and the money... Read more
Complaint from Dknight49 on 22 May 2020 about Direct Express.
I've been having a lot of problem with money being taken out of my account and Direct Express doesn't refund my money Read more
Complaint from Mad as H. on 17 May 2020 about Direct Express.
Fraudulent charges have been occurring on my debit card since April 22. I tried to report this via phone, no one answered the line. I sent my bank statement back to Direct Express with the false charges circled. Then totaling... Read more
Complaint from Javonte on 15 May 2020 about Direct Express.
They keep asking for other verification after i told them i lost my card and got a new one Read more
Complaint from J Caraman on 14 May 2020 about Direct Express.
Was on hold for customer service for over an hour. When I got through was asked to describe reason for dispute and all information. After completing this was told they had to transfer. Person answering seemed to have an attitude(while... Read more
Complaint from Luke Harding on 14 May 2020 about Direct Express.
It seems no one is picking up on customer service with the number on the back of the card I've called it. Hung up on 11 times without anyone saying hello back they just hang up after I say hello... Read more
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