Direct Express complaint: Purchased item from Amazon

Name: Purchased item from Amazon
Item: Direct Express
Rating: 1
Author: Brian69

Open 26 May 2020 386 views Payment Providers

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Filed 26 May 2020 by Brian69

I Brian Diehl I order 2 self cleaning litter boxes from Amazon for 171.34 on card number ending 8109 then got a message saying pending there was money on the card but Amazon never received the payment and the money was taken off my card And disappeared what happened to the 171.34? It wasn’t put back on my card

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Case details

Status: Open
Company: Direct Express
Filed: 26 May 2020
Rating: 1/5
Desired resolution: To have the 171.34 put back my card
Problem: Failed payment taken, money not returned
About: card payment
At stake: $171.34

Progress

Filed
Company notified
Company replied
Resolved

26 May 2020 Complaint filed and published
26 May 2020 Message from Bizzy: we notified Direct Express about this complaint.

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