My complaint:
Fraudulent charges have been occurring on my debit card since April 22. I tried to report this via phone, no one answered the line. I sent my bank statement back to Direct Express with the false charges circled. Then totaling $175.00. I then reported the card stolen, since my account was being hit several times a day via an unknown app Cash App.
I received a new card in 8 days. Changed password. Had only $109.00 left from all the bogus debiting.
I had never used the new card. Today, May 17, I randomly checked my balance, been hit for $49.00. What!? I had not used the card yet!
I went to a local ATM and withdrew remaining $50.00. I want this stopped, my money returned and an internal investigation done.
How can a new unused card still have money being pulled off almost daily. Somebody at Direct Express?
I have several direct deposits made every month. My account is being stripped almost every day.
Give me my money back, stop the bull and answer the frigging phone. No one can get anyone in any department at Direct Express
Suggested solution:
I want every cent returned to me. I want them to answer the phone when people have issues with their accounts, and investigations done internally and Cash app. I have NEVER used that app, never consented to this debiting, and I am looking to pull my business from their company and get the Treasury Dept. involved.
