While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Christy83 on 16 June 2020 about Direct Express.
On May 30 someone used my card number to make 101.47 purchase from a company called fashion nova. On Sunday morning when I noticed the charges. I contacted fashion nova fraud department they said order had been shipped and couldn't... Read more
Complaint from m.lamatina@utlook.com on 15 June 2020 about Direct Express.
They refuse to file a dispute for money that is over charged on my direct ex ppl read card they put me on ridiculous long hold times and then hang up on me Read more
Complaint from Kristi henehan on 10 June 2020 about Direct Express.
I sent for a card on the 15th of May and i never received it.when the nineteenth came i never got that card,on the 20th of May while i was busy on the phone trying to order another card someone... Read more
Complaint from Jimmachura on 09 June 2020 about Direct Express.
Direct express is withholding access to my funds and not accepting my information for id. I gave my social security card, May statement, EBT card and several other things for proof of Identity. And all have been refuse. And... Read more
Complaint from Dawsonshew on 08 June 2020 about Direct Express.
I want my money returned to my card that was stolen with my stimulus check and my government funds they've stolen off my car to reported it gave him case number soon statements of All the Monies and addresses took... Read more
Complaint from James Thomas McMillian jr. on 06 June 2020 about Direct Express.
I order a new card on the 3rd of June via express mail. Its the 6th, so much for express. I'm broke and I have to live off social security. Read more
Complaint from don.t have one on 05 June 2020 about Direct Express.
I made two attempts to get in touch with Direct Express Customer Service and got an automated machine talking about auto repair service. Their number that in the brochure is not the number directly to Direct Express Card. I need... Read more
Complaint from SBROWN1959 on 04 June 2020 about Direct Express.
I had fraudulent charges posted to my Direct Express card on May 6 and May 7, 2020 -- some paid to the fraudster, and some rejected, as they tried to complete the crimes. I HAVE NOT BEEN REIMBURSED FOR ANY... Read more
Complaint from PRIESTBIGBOY2109 on 04 June 2020 about Direct Express.
On June 3 I check my account n it was $325 I check my account n discover that they had over pay Fingerhut by $1155.47 the payment was to be $35.35 because some have stole from my identity... Read more
Complaint from JROJAS69 on 03 June 2020 about Direct Express.
I need to speak to someone at direct express and reported my card stolen they sent a card may 19 2020 I never received it and I payed for two day delivery service. I have been calling this month everyday... Read more
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