Direct Express Complaint Sentiment: Neutral

Our sentiment meter has detected that Direct Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +11%. While some customers might experience challenges with Direct Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Direct Express complaint process

Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Direct Express?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Direct Express complaints chart

We have received 134 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.

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Direct Express complaint statistics

Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

788
Total complaints
785
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 788 ratings

How to contact the customer service of Direct Express?

Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:

The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Direct Express reviews: (788)

Authentic experiences shared by our community for your benefit.

Conflicting information that's confidental

Complaint from Tyrice Whitfield on 03 July 2020 about Direct Express.

I was arrested March 2015 and was incarcerated until June 2020 upon going to the ssa to reinstate my benefits I was told that I would have to pay back two months of deposited money that I didn't spend... Read more

Comments: 0
Rating:

5 reoccurring debits on my account

Complaint from jeanadri on 27 June 2020 about Direct Express.

My name is Jean, and i turned 90 yrs old in january 2020. I have suffered more hardships ( especially financial)in the last 5 yrs than most could ever imagine. I lost my home of 35 years as a result... Read more

Comments: 0
Rating:

Refusal of refund

Complaint from Gooney2u on 25 June 2020 about Direct Express.

Made a purchase with my direct express card. But I cancelled order, but once I started checking to see were my refund was, after alot of calls and emails, I found out company was trying to send the refund, but... Read more

Comments: 0
Rating:

Access to money

Complaint from Bob4ik on 25 June 2020 about Direct Express.

I am not able to get an access to my money. My ID expired during the pandemic and I can’t get a new one. According to the governor of Ohio order ID should be considered valid but DirectExpress does not... Read more

Comments: 0
Rating:

stolen money

Complaint from lasher39 on 24 June 2020 about Direct Express.

I had withdraw $300 ,the next day i look and there was another $200 withdrawal that i did not do.Ive already made a complaint was issued a new card ,now they will not return my money!!! Read more

Comments: 0
Rating:

Dispute Resolution Department.

Complaint from Willafortvalley on 22 June 2020 about Direct Express.

On November and December. $131.45 Was taken from my debit card. And on may10 and may 31$106.86 was given from my debit card without my permission.when I... Read more

Comments: 0
Rating:

dispsute resolution

Complaint from dbellsr12 on 21 June 2020 about Direct Express.

april 03 2020 was robbed beaten and drugged,stole wallet all id debit cards and cellphone file dispute send in police reports told case closed the person or persons went atm made 2-500.00 withdrawals and no results im being brushed... Read more

Comments: 0
Rating:

Fraudulent charges

Complaint from Christy83 on 16 June 2020 about Direct Express.

On May 30 someone used my card number to make 101.47 purchase from a company called fashion nova. On Sunday morning when I noticed the charges. I contacted fashion nova fraud department they said order had been shipped and couldn't... Read more

Comments: 0
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Dispute department

Complaint from m.lamatina@utlook.com on 15 June 2020 about Direct Express.

They refuse to file a dispute for money that is over charged on my direct ex ppl read card they put me on ridiculous long hold times and then hang up on me Read more

Comments: 0
Rating:

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