While some customers may still be encountering a bad experience, our sentiment meter has detected a -75% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 120 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Jim esdorn on 03 March 2023 about Direct Express.
I was in jail from January 31st 2023 to February 13th 2023 while I was in jail my Direct Express debit card was fraudulently used I filed a claim and the fraud department said I'd be getting my money back... Read more
Complaint from Ghostface22 on 03 March 2023 about Direct Express.
They won't give me my benefits from ssi Read more
Complaint from Tit on 03 March 2023 about Direct Express.
There continues to be problems not being able to access my money. There is also no way to contact this company other than the number provided. That's it. Then they'll put a recording on there and tell you to call... Read more
Complaint from Icekid on 02 March 2023 about Direct Express.
The money I have been receiving from Social Security since 2020 did not appear in my account yesterday. I was told by a few representatives yesterday on the phone from Direct Express that Social Security never sent out the money.... Read more
Complaint from karnen402 on 22 February 2023 about Direct Express.
At midnight on the 3rd I went to take money off my card. It said to change pin I did got money then went to cheaper ATM it said change pin when logged in I seen money draining account. I... Read more
Complaint from Carl Malden on 18 February 2023 about Direct Express.
My card is a new card and I used it one time but I had it for a month so I messed up and I locked my debit card so I contacted direct express I was giving directions on how... Read more
Complaint from Azalya222 on 15 February 2023 about Direct Express.
Several transactions were made on my account that was not made by me Read more
Complaint from Cthomas@44 on 13 February 2023 about Direct Express.
Some girl name Heidi o stoil 4 hundred dollars from me and I will like for yall to please give it back because I have kids and I have to pay my rent Read more
Complaint from nickijal77 on 13 February 2023 about Direct Express.
I went to jail I got out someone had changed my passcode on my ATM card I contacted direct Express immediately of me finding out and I sent them my release papers to pay my paper showing when I went... Read more
Complaint from Trudy McClure Dowell on 10 February 2023 about Direct Express.
I contacted Direct Express because my card had fraudulent usage on it and they blocked me from using it and I waited 3 wks for my card nothing once I received the replacement card from my bank he never came... Read more
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