Direct Express complaint: Mishandeling Money From Social Security

The money I have been receiving from Social Security since 2020 did not appear in my account yesterday. I was told by a few representatives yesterday on the phone from Direct Express that Social Security never sent out the money. I went to the Social Security Office in Allentown,PA and was told that Direct Express received the money and placed it in a different account that Im not familiar with. I called Direct Express after I left the Social Security Office and was told that someone closed the account that I have been using without my permission and blamed Social Security for not sending the money to the right account. I went back to the Social Security Office and was told that Direct Express made the mistakes of allowing my account to be closed without giving me a notice and directing the money elsewhere. I don’t know whether the money is still in the custody of Direct Express and someone is refusing to release it or whether someone hacked my account and closed it to get the benefits.