While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Sue6942 on 10 March 2023 about Direct Express.
I went to get my rent money off my card, like I do every month, and it was declined saying unauthorized usage I tried calling the number on the back of my card, couldn't get thru for days and when... Read more
Complaint from Hopewm65 on 09 March 2023 about Direct Express.
After 3 days attempting to contact, finget through only to be hung up on Read more
Complaint from Blake Aaron on 09 March 2023 about Direct Express.
In January of this year, Direct Express bank discontinued my debit card and issued a replacement. All my Social Security payments are made to that card. I live overseas because I cannot afford to live in the United States. When... Read more
Complaint from chuck chapuis on 09 March 2023 about Direct Express.
i have been calling the 8887411115 number for two weeks straight now and get the same recording, IT IS IMPORTANT THAT I SPEAK TO SOMEONE Read more
Complaint from Whiskey2758 on 08 March 2023 about Direct Express.
Direct Express Has frozen my account and ask me to send identification. I sent them E-Mail of my state ID both front and back. I faxed Direct Express a Certified Notarized photo ID to them. I certified a letter containing... Read more
Complaint from juan carlos quintanilla on 06 March 2023 about Direct Express.
need to pay my rent in since the first of the month my debit wont work went to 5 different ATMs in all give say to contact my debit provider ..call the 1888 numerous times in keep say to try... Read more
Complaint from Jim esdorn on 06 March 2023 about Direct Express.
I was in Pickens county jail Pickens South Carolina January 31st through February 13th during that time somebody drained my direct express bank account I filed a complaint did all my paperwork and was denied returning my money I don't... Read more
Complaint from Paula Beth on 04 March 2023 about Direct Express.
I have been calling the 888 741 1115 continuously for the whole day yesterday and again this morning. I cannot get a live agent to assist me with my problem and I do not do any personal banking on the... Read more
Complaint from msronit on 04 March 2023 about Direct Express.
I received my deposit from SS Retirement 3323 I paid rent and 3 bills, then I went online to Amazon to buy groceries the Direct Express card has been used there before but it was declined. Read more
Complaint from ShellieSmith on 03 March 2023 about Direct Express.
Listen to me one for all I called about a transaction dispute. Was on hold for and hour and a half. When the guy did answer the phone he hung up on me. Read more
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