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Direct Express complaint: Fraudulent charges while I was in jail denied

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Filed 3 Mar 2023 by James

I was in jail from January 31st 2023 to February 13th 2023 while I was in jail my Direct Express debit card was fraudulently used I filed a claim and the fraud department said I’d be getting my money back on the 2nd of March they denied me for some unknown reason until I get the letter from them how can I be denied if I was in jail and I had no chance to use the card can you help me

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