While some customers may still be encountering a bad experience, our sentiment meter has detected a -75% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 14, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 117 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Gary Arellano on 29 June 2023 about Direct Express.
Noticed unauthorized charges on my card called immediately cancel the card listed the charges Pizza Hut Puerto Rico Papa John's in Ohio charges in San Francisco I live in Orange California I don't drive and I don't travel I'm under... Read more
Complaint from KLaush on 22 June 2023 about Direct Express.
I was charged after I left the hotel - asked to leave due to trip to emergency room after my ex fiance broke my ribs in our room and called the cops on him for other reasons but allowed him... Read more
Complaint from Tisha hester on 22 June 2023 about Direct Express.
I have disputed unauthorized transactions on my card and direct express says that the Y were not charges from google my jjaized gameing and Adidas I did not make these purchases did not authorize... Read more
Complaint from Lxsrigg on 21 June 2023 about Direct Express.
My money keeps coming up missing out of my account. I’m getting frustrated because when i speak to them, they don’t help Read more
Complaint from Rogelio Guevara on 21 June 2023 about Direct Express.
My derict expiress card was taken along with my wallet. I didn’t report it because I thought I missed placed it. Until the 11of June/2023. I called derict express to report my missing card so happened to find out that... Read more
Complaint from Qtbeazy41 on 20 June 2023 about Direct Express.
I was incarcerated from 4/11/-5/17 during that time my home was robbed they took my pursex cell phone everything I sent direct express stamped booking release information. Police report they gave me provisional credit I sent this in... Read more
Complaint from Spanish Kathy on 20 June 2023 about Direct Express.
Someone took out over 600 hundred dollars out of a ATM on the same day. I filed the paperwork for investigation. They said are wrong. They said I did it. They said I didn't proof I didn't do it. How... Read more
Complaint from not sure what it is on 18 June 2023 about Direct Express.
same as above they act like i have no account and they are holding 509.00 of my money please help. Read more
Complaint from Veda on 16 June 2023 about Direct Express.
I had acharge on my card I called told them it wasn't mine they ruled it was,the company that charged it said they issued a refund,Direct express added the amount to my card twice and then took it off twice,I... Read more
Complaint from Ronnieb162 on 15 June 2023 about Direct Express.
I’m in the hospital @ Halifax Medical Center,I have been here since 04 26 2023 , I’ve had 6. Surgeries now it’s time to be released,I cannot get into my Direct Express account to get my money for food ,hospital... Read more
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