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Direct Express complaint: Courtyard Marriot Lynnwood

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Filed 22 Jun 2023 by Kimberly

I was charged after I left the hotel – asked to leave due to trip to emergency room after my ex fiance broke my ribs in our room and called the cops on him for other reasons but allowed him access to back office room to remove his financial information.
I checkout out of the hotel with a $53 credit, then was charged $250 for luggage cart usage and $200 for soiled sheets which were not even ours. Then I had booked it thru Priceline and prepaid but was charged double when the in-house holds for 4-DAYS was not removed. Over $750 and it put my debit card in a NEGATIVE $197 which should be against the law..prepaid debit card.
My disputes are ALWAYS awarded to the merchant but the merchant is never named or notified and the investigation report never arrives when I request it. I have been outed over $3000 and out on the streets injured and alone in the past 2 years and have really been victim to ID theft and fraud dued to internal employees of the cardmember service team who decide my BF is an easy target and easy to con so they turn him on and against me. Its a lose lose situation and they dont care..do you?

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