Direct Express complaint: Money was stolen while I was incarcerated

Name: Money was stolen while I was incarcerated
Item: Direct Express
Rating: 1
Author: Shequila

Open 20 Jun 2023 92 views Payment Providers

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Filed 20 Jun 2023 by Shequila

I was incarcerated from 4/11/-5/17 during that time my home was robbed they took my pursex cell phone everything I sent direct express stamped booking release information. Police report they gave me provisional credit I sent this in on 3 25 of the mo by the3 they gave me provisional credit then said on the 6 the no fraudulent activity based on the theuf used my Amazon eBay Walmart account I had history and no fraud made even tho sent. Proof was in jail for most the month especially when the purchases were made they want me to pay back provisional credit

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Case details

Status: Open
Company: Direct Express
Filed: 20 Jun 2023
Rating: 1/5
Desired resolution: Refund all my 1152$ not819 which said didn't spend being was n jail so the thieves got away with my $ so my check for following month is gone I didn't get the 10 day letter befung went back to jail 3 days after filing dispute they start they're investigating before u get claim. Packet every time I file dispute they always deny ,most of transactions weren't my usual activity cause. Mail order stuff was sent to out of town address
Problem: Disputed purchases denied, provisional credit reversed
About: prepaid debit card
At stake: $1,152

Progress

Filed
Company notified
Company replied
Resolved

20 Jun 2023 Complaint filed and published
20 Jun 2023 Message from Bizzy: we notified Direct Express about this complaint.

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