Direct Express complaint: Fraud charges

Name: Fraud charges
Item: Direct Express
Rating: 1
Author: Laveda

Open 16 Jun 2023 99 views Payment Providers

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Filed 16 Jun 2023 by Laveda

I had acharge on my card I called told them it wasn’t mine they ruled it was,the company that charged it said they issued a refund,Direct express added the amount to my card twice and then took it off twice,I tried to contact them I spoke to 4 different people and was on hold for an hour still didn’t get an answer

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Case details

Status: Open
Company: Direct Express
Filed: 16 Jun 2023
Rating: 1/5
Desired resolution: I want my money refunded it was a fraud charge they should see that by the charge
Problem: Disputed charge refunded then reversed twice
About: prepaid debit card

Progress

Filed
Company notified
Company replied
Resolved

16 Jun 2023 Complaint filed and published
16 Jun 2023 Message from Bizzy: we notified Direct Express about this complaint.

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