While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from DavidandJesus on 08 June 2023 about Direct Express.
The dumb mfs canceled my card without my permission last Thursday so they expedited another one that I was suppose to receive today and these bitches won’t answer the phone! I’ve called 56 times in two hours! They know that... Read more
Complaint from Louella on 08 June 2023 about Direct Express.
I was booking a room Direct Express blocked my transaction due to suspicious move but then I never reported any suspicious actions on my account they just blocked it it wasn’t easy to talk to any customer service... Read more
Complaint from kimdee3333 on 07 June 2023 about Direct Express.
My Direct Express Card was stolen out of the mail on the 17th of May. I have informed delivery so I know what I'm getting in the mail and when. I proceeded to call Direct Express and then I... Read more
Complaint from Windy on 07 June 2023 about Direct Express.
I'm not sure where to start but I will start with my 1st complaint. Is? Every time I try to call direct express you wait online for hours and hours only to get a hold of absolutely nobody. I am... Read more
Complaint from EJD on 06 June 2023 about Direct Express.
Social Security -- SSI uses Direct Express for recipients to receive their monthly payments. They customer service is terrible and we either get 1) a recording that all their agents are busy and to try again doing none peak hours... Read more
Complaint from Merline on 06 June 2023 about Direct Express.
Merchant unauthorized charge to my card. Direct express denied because of conflicts. That was my grocery money. The merchant had my info from previous payment I made for my daughter. My daughter called and gave them her card info. Her... Read more
Complaint from Brianc on 06 June 2023 about Direct Express.
For the last 5 months I've been trying to get my funds from them I have done everything they've asked I have sent in the information yet to be told every single month I'm sorry that's not going to work... Read more
Complaint from RogerL210 on 06 June 2023 about Direct Express.
Every single place I try to use my card is getting denied I called direct Express like 12 times already and they say it's not them there's nothing wrong with it but everybody keep saying it's your direct express they're... Read more
Complaint from Belliveaujoel07 on 06 June 2023 about Direct Express.
My husband has a DirectExpress card and they keep stealing the money off it and refusing to give it back and yesterday they blocked his account so he can’t take any of his Social Security out of the ATM or... Read more
Complaint from Miranda k on 05 June 2023 about Direct Express.
I have been trying for some time to talk.to some one about my card and my money. Over a week 5days still. Can't talk to no one they haung up on that's ... Read more
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