Direct Express complaint: Unauthorized charge

Name: Unauthorized charge
Item: Direct Express
Rating: 1
Author: Merline

Open 6 Jun 2023 95 views Payment Providers

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Filed 6 Jun 2023 by Merline

Merchant unauthorized charge to my card. Direct express denied because of conflicts.

That was my grocery money.

The merchant had my info from previous payment I made for my daughter. My daughter called and gave them her card info. Her card did not go thru, so they decided to use my card without authorization.

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Case details

Status: Open
Company: Direct Express
Filed: 6 Jun 2023
Rating: 1/5
Desired resolution: They should have reversed the charge back to my card. Direct express did not explain their reasoning. I need my money back. I do not have a account with creditor!
Problem: Merchant charged card without permission
About: prepaid debit card

Progress

Filed
Company notified
Company replied
Resolved

6 Jun 2023 Complaint filed and published
6 Jun 2023 Message from Bizzy: we notified Direct Express about this complaint.

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