Direct Express Complaint Sentiment: Neutral

Our sentiment meter has detected that Direct Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +11%. While some customers might experience challenges with Direct Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Direct Express complaint process

Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Direct Express?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Direct Express complaints chart

We have received 134 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.

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Direct Express complaint statistics

Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

788
Total complaints
785
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 788 ratings

How to contact the customer service of Direct Express?

Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:

The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Direct Express reviews: (788)

Authentic experiences shared by our community for your benefit.

Questionable investigation

Complaint from Allysonallen on 31 May 2023 about Direct Express.

Money was taken out of my account that I did not authorize they asked me questions via phone. After receiving a denial letter I asked to appeal decision and I want a breakdown on the investigation they did, I... Read more

Comments: 0
Rating:

Fraudulent transaction

Complaint from Gretchen on 29 May 2023 about Direct Express.

On May 27, 2023 I contacted Direct express customer service to report a fraudulent transaction in the amount of $90.74 on my debit card from merchant Colorado Springs utilities EZ pay (kubra) system, phone number 719-448-4800 listed on transaction. ... Read more

Comments: 0
Rating:

ID VERIFICATION

Complaint from lisamolnar on 25 May 2023 about Direct Express.

I have been trying to get my money off my direct express card since November of 2022. I have not been able to gain access to my own account due to my state ID continually being denied. I have... Read more

Comments: 1
Rating:

I'm claiming unauthorized access unauthorized transaction disputed charge that wasn't authorized to take out no money from my US direct express bank debit card account card on date of April 4th,2023 after viewing my account activities statement account letter... Read more

Comments: 0
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Asked for help many times

Complaint from Zulaikahrice on 22 May 2023 about Direct Express.

I called customer service on 05/19/2023 to have my information updated they asked me to email my social and if to ID@usdirectexpress.com to have information updated. I did got no ation or case number I called today spoke with Jessica... Read more

Comments: 0
Rating:

Refused to reimburse

Complaint from Wilma Bolin on 21 May 2023 about Direct Express.

My card was photograped and used online for purchases not authorized by me. Direct Express had no concern if the fact that I am disabled or taken advantage of. I have used Direct Express for over 12 years. They were... Read more

Comments: 0
Rating:

Missing benefits

Complaint from Taysha2003 on 19 May 2023 about Direct Express.

My brother is without his benefits because it was paid to the old payee‘s direct express card. Social Security melted since it’s a DirectExpress in my name. The account numbers are still the same from when it was the old... Read more

Comments: 0
Rating:

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