Direct express is letting someone else change my info and won't give me my money
Complaint from Daisy44 on 02 June 2023 about Direct Express.
Direct express let someone else change my info 2 times in a week and I need my money Read more
Our sentiment meter has detected that Direct Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +11%. While some customers might experience challenges with Direct Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 28, 2024
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We have received 134 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Daisy44 on 02 June 2023 about Direct Express.
Direct express let someone else change my info 2 times in a week and I need my money Read more
Complaint from Abbott13 on 02 June 2023 about Direct Express.
I noticed my card cut off end of January on Thursday tried reach them for days to be hung up on finally on Monday reach them to get major run around for months to be told I did the charges... Read more
Complaint from Randyjoe77 on 01 June 2023 about Direct Express.
My card has been canceled a few different times while a new one has been sent out to a false address given by my soon to be ex wife. Everything I call direct express they can't help me and... Read more
Complaint from Allysonallen on 31 May 2023 about Direct Express.
Money was taken out of my account that I did not authorize they asked me questions via phone. After receiving a denial letter I asked to appeal decision and I want a breakdown on the investigation they did, I... Read more
Complaint from Gretchen on 29 May 2023 about Direct Express.
On May 27, 2023 I contacted Direct express customer service to report a fraudulent transaction in the amount of $90.74 on my debit card from merchant Colorado Springs utilities EZ pay (kubra) system, phone number 719-448-4800 listed on transaction. ... Read more
Complaint from lisamolnar on 25 May 2023 about Direct Express.
I have been trying to get my money off my direct express card since November of 2022. I have not been able to gain access to my own account due to my state ID continually being denied. I have... Read more
Complaint from Angelsjm1 on 22 May 2023 about Direct Express.
I'm claiming unauthorized access unauthorized transaction disputed charge that wasn't authorized to take out no money from my US direct express bank debit card account card on date of April 4th,2023 after viewing my account activities statement account letter... Read more
Complaint from Zulaikahrice on 22 May 2023 about Direct Express.
I called customer service on 05/19/2023 to have my information updated they asked me to email my social and if to ID@usdirectexpress.com to have information updated. I did got no ation or case number I called today spoke with Jessica... Read more
Complaint from Wilma Bolin on 21 May 2023 about Direct Express.
My card was photograped and used online for purchases not authorized by me. Direct Express had no concern if the fact that I am disabled or taken advantage of. I have used Direct Express for over 12 years. They were... Read more
Complaint from Taysha2003 on 19 May 2023 about Direct Express.
My brother is without his benefits because it was paid to the old payee‘s direct express card. Social Security melted since it’s a DirectExpress in my name. The account numbers are still the same from when it was the old... Read more
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