While some customers may still be encountering a bad experience, our sentiment meter has detected a -75% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 15, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 115 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Catmc on 27 September 2022 about Direct Express.
I did not think they could get away with screwing with federal benefits. and now they have no tracking number for a card I payed to have express delivery. Read more
Complaint from sallycovert on 22 September 2022 about Direct Express.
I recently filed a complaint about Direct Express refusing to release 495$ they have kept on an unauthorized claim on my account in March of 2022. (see previous claim) This is now September and I just... Read more
Complaint from Kimbible on 22 September 2022 about Direct Express.
Money was taken out of my account I noticed it on the 1st about the 2nd the accompany that I do not know none about to money twice back the back out my account I do not order anything on... Read more
Complaint from kellycranmore007@gmail.com on 22 September 2022 about Direct Express.
The last week of July i got a notafication that my pin had attempted to tried to be changed so i called and my card was cancelled and she told me i had to go to social security office cause... Read more
Complaint from Erin T on 21 September 2022 about Direct Express.
I filed a fraud report in July. Never got the papers and had to call back and have them resent. Filled them all out and faxed them in. At the same time I noticed there was fraud going on for... Read more
Complaint from tsl3rd on 20 September 2022 about Direct Express.
My card was stolen. I called Direct Express 820. I refuted 3 charges. One with Venmo ($100) two with PayPal ($51.75 and $103.20) Direct Express advised to call both companies and file a police report and they... Read more
Complaint from Raymon Beasley on 18 September 2022 about Direct Express.
Ever since I got my Benefits on the direct express card there are always fraudulent charges and when I call I get the feeling they are protecting the people who are taking my moneys more than me the card holder... Read more
Complaint from Tmferg on 17 September 2022 about Direct Express.
I've had my acct hacked since Jan- Sept, which has a total of 2200.00 and my creditors ate giving me late charges. Which should be handled by giving money back right now and if not found take it back out... Read more
Complaint from Nannies on 13 September 2022 about Direct Express.
I have had so many unauthorized charges and double charges and this company didn't help me what so ever Read more
Complaint from alewis on 12 September 2022 about Direct Express.
need provide profile information Read more
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