While some customers may still be encountering a bad experience, our sentiment meter has detected a -78% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 29, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Atmywitsend on 07 October 2022 about Direct Express.
I purchased an App online that I understood the price to be 11.97 a month for one year. When I checked my card after making the purchase I realized that the payment was all months payments in one for... Read more
Complaint from Willow53 on 07 October 2022 about Direct Express.
I switched my onto one of their cards. I had changed my information before I received the card. Still sent it to the the wrong address and then I had to pay $13.50 just to get it at the correct... Read more
Complaint from they have on 06 October 2022 about Direct Express.
Was sent my new card but would not work.told them to send another over 30 days have past no card .dont want to talk about it on phone.have called many times.i have a strategy for dealing with them.if you know... Read more
Complaint from KMCS on 04 October 2022 about Direct Express.
My card expired in August and I did not receive my August payment of $1600. I have made well over a hundred calls to Direct Express to try and get that money back but each time I call I am... Read more
Complaint from PScottington on 04 October 2022 about Direct Express.
My card was working all weekend until Monday- 100322. I tried ordering from Amazon and it declined the order. I then tried to pay a bill and it still did not work. Then I tried transferring the money to my... Read more
Complaint from Bwalton1 on 04 October 2022 about Direct Express.
My direct express card is invalid so I can't make any online payments this seems to happen every month something is wrong with my card fix this issue asap Read more
Complaint from Francisco vega on 03 October 2022 about Direct Express.
Tried to call for 18 weeks soc security has updated all my info and direct express is aware of this and still keeping my money and they wont close it out to get my money! Read more
Complaint from Pussyknit on 03 October 2022 about Direct Express.
I've been calling for two days . Four hours on hold yesterday 12 hours on hold today . They locked my account and I have only spoken to one person who assured me this was getting resolved. I have bills... Read more
Complaint from Everett Simmons on 01 October 2022 about Direct Express.
I received a new Direct Express Card that replaced my expired card. Once i activated the new card Wednesday September 28, 2022, card never functioned! I continues to requested assistance, spending hours and now this is the fourth day and... Read more
Complaint from Catmc on 27 September 2022 about Direct Express.
I did not think they could get away with screwing with federal benefits. and now they have no tracking number for a card I payed to have express delivery. Read more
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