Direct Express Complaint Sentiment: Negative

Our sentiment meter has identified a 43% increase in complaints about Direct Express over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Direct Express's offerings.

Sentiment data last updated on March 29, 2024

Direct Express complaint process

Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Direct Express?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Direct Express complaints chart

We have received 134 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.

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Direct Express complaint statistics

Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

788
Total complaints
785
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 788 ratings

How to contact the customer service of Direct Express?

Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:

The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Direct Express reviews: (788)

Authentic experiences shared by our community for your benefit.

Fraud

Complaint from Jj87 on 25 October 2022 about Direct Express.

Noticed fraud on Oct 5th. Called and filed dispute. Over 1300 dollars over a few months. They denied my claim for conflicting claims? There were no conflicting claims. Someone used it on Walmart.com in a a state I've never even... Read more

Comments: 0
Rating:

Fraud

Complaint from Tizzle on 25 October 2022 about Direct Express.

On October 1st 2022, someone stole my funds outta of my account 600.00 dollars I filed a complaint and they denied it said that it was conflicting information. I have 5 children I am a single mother struggling so very... Read more

Comments: 0
Rating:

Refund

Complaint from DirectExpress Sucks on 22 October 2022 about Direct Express.

I have a pending refund in the amount of $233.19 from Walmart.Com. They have had the money for 2 days now and won't release it to my card. When I call I get an attitude from the customer service agent. Read more

Comments: 0
Rating:

Holding my money hostage

Complaint from AnneKelly on 22 October 2022 about Direct Express.

I’ve been trying for 23 days to get my money out of my account and they refuse I’ve tried over and over and over Read more

Comments: 0
Rating:

Did not help me

Complaint from Pparry222@gmail.com on 21 October 2022 about Direct Express.

Old card canceled new card activated merchant tied to refund old card you declined they will not refund the new card I want my refund I will take both to the bbb already complaint on netstreamers very rude to me... Read more

Comments: 0
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Replacement Card

Complaint from Ronda Austin on 13 October 2022 about Direct Express.

I need a replacement card . The chip on the card is chipped. I just want a replacement. I am being told I have to cancelled the card and wait for an other. This is for stolen or lost cards... Read more

Comments: 1
Rating:

They won't send me a replacement debit card

Complaint from TommySparkle on 09 October 2022 about Direct Express.

I reported my Direct Express debit card lost almost 3 months ago and Direct Express Direct Express will not send me a replacement debit card. As a result, I have not enable to access the funds in my account social... Read more

Comments: 0
Rating:

Horrible dispute resolution

Complaint from Atmywitsend on 07 October 2022 about Direct Express.

I purchased an App online that I understood the price to be 11.97 a month for one year. When I checked my card after making the purchase I realized that the payment was all months payments in one for... Read more

Comments: 0
Rating:

Just plain wrong...

Complaint from Willow53 on 07 October 2022 about Direct Express.

I switched my onto one of their cards. I had changed my information before I received the card. Still sent it to the the wrong address and then I had to pay $13.50 just to get it at the correct... Read more

Comments: 0
Rating:

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