Direct Express complaint: No customer service

Name: No customer service
Item: Direct Express
Rating: 1
Author: James

Open 3 Oct 2022 95 views Payment Providers

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Filed 3 Oct 2022 by James

I’ve been calling for two days . Four hours on hold yesterday 12 hours on hold today . They locked my account and I have only spoken to one person who assured me this was getting resolved. I have bills to pay.

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Case details

Status: Open
Company: Direct Express
Filed: 3 Oct 2022
Rating: 1/5
Desired resolution: They need to answer the phone. My next move will be litigation
Problem: Account locked, hours on hold without help
About: benefits debit card
Dealing with it for: 2 days

Progress

Filed
Company notified
Company replied
Resolved

3 Oct 2022 Complaint filed and published
3 Oct 2022 Message from Bizzy: we notified Direct Express about this complaint.

See all 803 Direct Express complaints

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