Direct Express complaint: Fraudulent charges

Ever since I got my Benefits on the direct express card there are always fraudulent charges and when I call I get the feeling they are protecting the people who are taking my moneys more than me the card holder on one occasion there policy is you have 10 days from the time you call and complain and they send you out a form I never received the form until where is nine days and I happen to be a Saturday so I couldn’t even get my form filled out and get back to them in the 10 day limit and they said I was too late and couldn’t make a complaint now another incident was after the stimulus checks last couple years ago I found a whole bunch of fraudulent charges $700 worth and filled out the paper said it to him everything and it took forever for them to give me a temporary payment and then they took it back in 24 hours or less than 24 hours so even today I made a complaint and I said I didn’t want to go through the complaint thing I try to talk to you to try to I did talk to the companies that were on my paper statement and got them too well they said they were gonna refund my money but then they said the bank my financial institution wouldn’t accept my money their money back to me and that was only about seven hours on the phone today between the people I took the money and the people that wouldn’t take it back my financial institution and then they cancel my card because I mentioned the pride so now I can’t access my money that I did have on my card where another 7 to 10 days I have to order another card and they both said we lost connection I can’t say they hung up on me but somehow we lost connection before I could even order another card I didn’t feel like waiting on the phone for another hour and a half on hold to talk to somebody that’s just a few of the incidents direct express is a rip off they’ve stolen thousands of dollars from me by not standing by me the card holder they stand more by the people that are taking the money it’s like their ankle hurts together I don’t know if they do this to enough people they got a lot of money that tooth out there in limbo for them to use are you at you’re at their mercy to get the money back they don’t try to get your money back for you you have to do all the paperwork have to do all the work and then they deny they side with the people they took your money fraudulent charges I am changing my bank today I am by Monday no more direct express the government I do something about the way they are ripping people off you have to paper a paper statement cause you can’t get anything off of that call them on their website that’s another thing that website I had a website I was working all right and then I had to update it to their new system and II’ve never been able to get back on the website every month I seemed like I had to $300 missing out of my money and I got tired even looking for it I’ve got other things I gotta do my wife got lung cancer and I don’t disability and I don’t have time to deal with these people and they won’t deal with me stay on the phone for four hours are on hold trying to talk to him about getting a fraudulent charges and then they cancel your card so you can’t even get to the money you did have on your card causing more late fees I even signed up for low balance s and when I got one I called within 2mins of the only to be told the payment was pending I told them not to pay it they told me they had to pay it then I could file a complaint form after they paid the charge I didn’t make