While some customers may still be encountering a bad experience, our sentiment meter has detected a -75% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 120 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Johnny M on 30 September 2023 about Direct Express.
I have been residing in California and the Philippines, about equal amounts of time since 2016. The last couple of times I have returned to the Philippines, Direct Express has shut my card off, due to suspicious activity.... Read more
Complaint from jeremybondsf on 29 September 2023 about Direct Express.
Ladies and Gentlemen: My complaint with Direct Express is that I cannot get card-to-bank transfers to work. I have filed the paperwork they asked for on their Web site and received an ackowledgement, but it was never followed through with a... Read more
Complaint from Pennylover on 29 September 2023 about Direct Express.
I've been trying to contact direct express all day about my card being frozen and I got hung up on alot I need help my SSI I get is my only income thanks Read more
Complaint from lolagayles48 on 29 September 2023 about Direct Express.
I am my sister lola gayles representative payee on sept 5 2023 we purchased her a round trip ticket to covina she would catch the Amtrak to bakersfield and then a bus to covina there were seats available on the... Read more
Complaint from Peapot73 on 27 September 2023 about Direct Express.
DIRECT EXPRESS SUSPENDED MY card and will not tell me why. Theyre making me jump through several hoops just to access my money. I get paid in a week. How am I supposed to pay my bills!!?? Read more
Complaint from Def on 26 September 2023 about Direct Express.
Direct express locked my card due to suspicious activity and refused to unlock my card at my request and refused to send my benifit payment back to social security, even after acquiring a tracer number which direct express agents refused... Read more
Complaint from Snowmanme100 on 25 September 2023 about Direct Express.
On June the 2nd 23 I received my payment from the government that was put into my Direct Express Account Direct Express Rose my account on the 3rd and refuses to this day to give me any access or my... Read more
Complaint from Lds45wee@gmail.com on 22 September 2023 about Direct Express.
Picture my hair is brown but it's dieed Read more
Complaint from Joni R Meyers on 21 September 2023 about Direct Express.
So I recently had my direct express card stolen from my wallet and had 650 dollars in transactions that where not my transactions so I called and asked for a new card and canceled the old one. That day they... Read more
Complaint from Jpaiges on 21 September 2023 about Direct Express.
I'm trying to transfer my money to my bank account. I have tried 6 times now and they keep rejecting it. I've sent in verification of my bank account several times. I've sent my bank statement, front and back of... Read more
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