While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
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Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Doriann Rivera on 08 October 2023 about Direct Express.
I have no access to my account and my repeated calls to their customer service resulted in no action on their part. This is the second time this has occurred resulting in my monthly bills becoming past due effective tomorrow... Read more
Complaint from Twaunevans on 08 October 2023 about Direct Express.
My brother receives social security disability. His card has been declined. SSA deposited his funds. But he can’t get to his money. Direct Express isn’t taking calls and no luck on the website. What is going on? Read more
Complaint from Iris m parish on 06 October 2023 about Direct Express.
This is 3rdvtime since August someone has cancelled my card without me knowing... I tried to pay bills and the card was declined .I called yawl and now I have to send ID copy .. pay 1dollar.. I have no... Read more
Complaint from Robert Antonucci on 06 October 2023 about Direct Express.
I have a direct deposit for my veterans disability. I have been in the Philippines for approximately 5 years. Every 6 months I have to redo my white page as they call it. Normally it takes a bit to accomplish... Read more
Complaint from MellyD on 06 October 2023 about Direct Express.
How are you supposed to be civil with a company who is rude they don't answer there customers who on average its 45 minutes to over that for an answer or they disconnect. They have denied multiple claims that... Read more
Complaint from Periscope on 03 October 2023 about Direct Express.
There is no way to authorize international use from the website, or the app. You must call and talk to an operator. The phones are often down, where after going through a long series of s, you finall reach a... Read more
Complaint from Marissa729 on 03 October 2023 about Direct Express.
I was supposed to receive my SSI payment for October on the 29th of September and I did not receive it. I’m wondering where it is. Read more
Complaint from Rojho on 01 October 2023 about Direct Express.
I have been on the phone for 3 days trying to resolve this issue with direct Express locking my card I've sent them a color copy of my ID as a requested by email the next day they requested another... Read more
Complaint from Projext13 on 30 September 2023 about Direct Express.
It keep declining all my transactions online Read more
Complaint from Hannahzuella3 on 30 September 2023 about Direct Express.
I need to send my id. In so i can get my and my son check. Case number 000010785718 Read more
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