Direct Express complaint: Direct Express card locked

Name: Direct Express card locked
Item: Direct Express
Rating: 1
Author: Mark

Open 1 Oct 2023 126 views Payment Providers

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Filed 1 Oct 2023 by Mark

I have been on the phone for 3 days trying to resolve this issue with direct Express locking my card I’ve sent them a color copy of my ID as a requested by email the next day they requested another copy of my ID my birth certificate and my social security card which I provided them with still they will not unlock my card

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Case details

Status: Open
Company: Direct Express
Filed: 1 Oct 2023
Rating: 1/5
Desired resolution: They've received the documentation that they requested from me and they still won't unlock my card my card needs to be unlocked so I can use my benefits to pay my bills
Problem: Card stays locked after ID documents sent
About: benefits debit card
Dealing with it for: 3 days

Progress

Filed
Company notified
Company replied
Resolved

1 Oct 2023 Complaint filed and published
1 Oct 2023 Message from Bizzy: we notified Direct Express about this complaint.

See all 803 Direct Express complaints

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