Direct Express complaint: Card declined with money on it

Name: Card declined with money on it
Item: Direct Express
Rating: 1
Author: Evans

Open 8 Oct 2023 102 views Payment Providers

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Filed 8 Oct 2023 by Evans

My brother receives social security disability. His card has been declined. SSA deposited his funds. But he can’t get to his money. Direct Express isn’t taking calls and no luck on the website. What is going on?

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Case details

Status: Open
Company: Direct Express
Filed: 8 Oct 2023
Rating: 1/5
Desired resolution: Let him know why he can’t use his card. They are stealing peoples money
Problem: Card declined despite funds deposited
About: benefits debit card

Progress

Filed
Company notified
Company replied
Resolved

8 Oct 2023 Complaint filed and published
8 Oct 2023 Message from Bizzy: we notified Direct Express about this complaint.

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