Direct Express complaint: Provisional credits

So I recently had my direct express card stolen from my wallet and had 650 dollars in transactions that where not my transactions so I called and asked for a new card and canceled the old one. That day they said we couldn’t dispute them because they was still pending. So on the 14th that same month we called and disputed them so they sent the paperwork to us for all the transactions. I got the paperwork filled out and emailed back to them in the time I was supposed to. They said when we called the 7th we had put in a dispute that day which was for 10 dollars. So they said that they could only give us credit on that one. We would have to send more transaction to them. We get 900 a month and have had no money to live on and getting kicked out of our place because of this. They will not give us the 650 credit for another 45 days they said. I asked him if he still had a place to live because we don’t. It’s kinda messed up that they did that because all the transactions where on the same day.