Our sentiment meter has identified a 100% increase in complaints about Mercari over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Mercari's offerings.
Sentiment data last updated on May 17, 2024
Do you have a dispute or had a bad customer experience with Mercari? Submit your Mercari complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 28 complaints about Mercari over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mercari's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Catmom on 05 July 2021 about Mercari.
I purchased an item on 69. Item was to be delivered on 614, never arrived. I contacted the seller on 618 inquiring about my package. I have not heard from the seller now in over 6 days. Apparently I do... Read more
Complaint from marmaryellen on 29 June 2021 about Mercari.
I ordered a facial retinol product Skinceuticals H.A. intensifier. I’ve used it before( purchased at other place) noted that color consistency with Mercari product were not right. Obviously a fake knockoff. Cost $83 so can’t just... Read more
Complaint from Twilightgirl87 on 23 June 2021 about Mercari.
I brought a controller for my boyfriend and that day he got it it is internally bad. It turns on and off. I paid almost 40 dollars for this controller that doesnt work. I messaged the seller no response. Than... Read more
Complaint from Jennifer mccoury on 20 June 2021 about Mercari.
On the 17th of June I received notice my laptop had been delivered on my front porch . well this is totally impossible because I was at Dr and when imagine my gate is locked with 8 foot high fence... Read more
Complaint from Mondomom on 19 June 2021 about Mercari.
This lady cancelled her order after she rated it. I tried to read her message in the app to reply and says not registered user. And it shows this order is cancelled. Her message shows that she received my items... Read more
Complaint from Megan George on 19 June 2021 about Mercari.
I got a bad rating because of the package that I bought from this lady was delayed. She says I have bad communication but I work most of the time so I could not really do anything and she never... Read more
Complaint from IcePonyGirl on 19 June 2021 about Mercari.
I purchased a Patricia Nash Silver Tan Leather Bag from Seller SophieRunway. https:www.mercari.comusitemm83167024289 The item was never shipped. The seller refuses to give me the tracking number or the address that the item was shipped to. I have sent the seller many messages and... Read more
Complaint from Cocoa@7713 on 19 June 2021 about Mercari.
Mercari’s third party post mate pickup service fid not pickup my package although it is marked that the package was delivered. Mercari stated that they were unable to reschedule a pickup through their system. As a result I am out... Read more
Complaint from ktbybc34 on 13 June 2021 about Mercari.
Notified a Mercari merchant about an error in one of their listings ( mis labeled a model style of a Yankees watch he was selling) He responded with an abusive message. I have just begun making increasing purchases from Mercari... Read more
Complaint from ByankaYvette on 12 June 2021 about Mercari.
Hello. Last week, I bought a collectable from one of mercari’s sellers. The seller then went and wrote on the collectable and shipped it out to me. I left a review about it and why I wasn’t happy about it... Read more
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