Our sentiment meter has identified a 100% increase in complaints about Mercari over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Mercari's offerings.
Sentiment data last updated on April 18, 2024
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We have received 33 complaints about Mercari over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mercari's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from highfashionlady on 04 July 2023 about Mercari.
I shipped out 2 bags the same day. Mercari provided the labels and because I was having print issues I put the same label on both packages. If the package is returned it goes to Mercari and not myself.... Read more
Complaint from Heather Townsend on 25 June 2023 about Mercari.
I decided to sell my LV purse on Mercari. I uploaded photos, copy of the Entrupy Certificate for authenticity and paid Mercari to also authenticate. The day the purse sold, they closed my account for non authenticate purse. What??? I... Read more
Complaint from Vallilly5891@gmail.com on 11 June 2023 about Mercari.
I purchased a shirt on Mercari the shirt that came was completely destroyed had snags in it rough spots stitching coming out in the posting where I bought the shirt from on the site looked nothing like that the seller... Read more
Complaint from somethingsimpler8 on 31 May 2023 about Mercari.
I sold a Macbook on March 13, it was received, but I never got paid. I mailed a letter to Mercari in April and also have not heard back. They have no phone or email support available. Read more
Complaint from Ping on 29 May 2023 about Mercari.
I purchased an LV bag from Mercari and it was authenticated at that time. Now, I would like to resell it. It failed the authentication. Read more
Complaint from FF FD on 19 May 2023 about Mercari.
I bought a black decker hedger from mercari seller Moritha Salgado described in the listing as open box, new perfect condition. Mercari sent me the garbage version of what was described, used, scuffed/scratched up dripping... Read more
Complaint from Theboss on 17 May 2023 about Mercari.
On the Mercari app, they saw something unusual activity on my account but they will not explain to me what happened. They said it was confidential which I think it’s illegal on what they are doing because I believe I... Read more
Complaint from CHall on 15 May 2023 about Mercari.
They have locked my account due to the verify compliance. And i have went in and done everything i was suppose to do and so has my husband. I feel like at this point they are just highjacking my money.... Read more
Complaint from MercariScamsSellers on 13 May 2023 about Mercari.
I shipped a package through Mercari. It was a $280 framed autographed jersey. I packaged it appropriately, even sent photos to their terrible customer support line when they asked for proof (which luckily I have because who the heck would... Read more
Complaint from marse1226 on 12 May 2023 about Mercari.
I submitted a request to file a claim against the carrier because my item was damaged in shipping. I made an error and put there wasn’t packing when there was packing. Mercari issued a return label, but that didn’t make... Read more
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