Mercari complaint: Obvious evidence of fraud denied by Mercari

My name is Jayson Rogers,

I have been selling sports cards, and other collectibles on Mercari for 2 years.

Recently a buyer approached me to purchase a total of 11 Pokémon mystery packs, sale totalling $165. They were shipped ly on a friday and delivered in two parts. 1 box containing 5 mystety packs on Monday. A second containing the remaining 6 on Tuesday. On Wednesday the buyer made a return claim stating that i had sent him trash in both boxes and not the agreed upon items.

Upon investigation by myself into the buyers on-line presence, i stumbled across a facebook post he had made Tuesday showing off his new bounty of 11 mystery packs.

I submitted my formal protest to Mercari for the alleged fraud including screen shots of his facebook post. They also have access to timestamped copy of our message exchanges where when i ed him on rating the first lot delivered (on monday), tuesday morning where he asked me if i had more he could buy.

Mercari denied my complaint and approved the return.