Mercari complaint: Mercari is ripping buyers of delivery damaged package claims violating consumer protection.

Mercari, inc, mercari.com, mercari mobile app. As a buyer, I attempted to purchase a specific make and model of a wifi router at a discounted cost from sellers asking price. First purchase failed because the seller became psychotic when I asked for a tracking number. The seller insulted me to be possibly insane, cancelled my order, recalled the shipment then permanently blocked my user account. I reported this to mercari and nothing but a refund. Wasted my time, efforts and money just processing the ordeal. My second attempt failed as the item was significantly damaged during shipment. Two antennas were dangling by it’s internal wires because the package was obviously mishandled by the courier company. Courier company acknowledges my issue and wanting to help but I’m restricted access to a damaged package claim as ups is contracted with mercari. Mercari withholds buyer protection insurance claim or a no fault coverage claim for the buyers. I am simply instructed to return for a refund without hesitation or a second though in mind nor any other procurement of my loss of use. The seller is indeed covered with monetary value of the damaged product along a return of the sold item. Nothing for the buyer. No claim, no help, no answers, no escalation, no dignity, no service, non existent package damage insurance. As if Mercari is holding me responsible to take the loss whilst everyone is happy except me. Mercari is probably profiting illegally by not providing any means of courier damage protection and services for buyers. It’s as if nothing ever happened and I should be happy and glad to have graciously received a refund and not a single piece of help or resolution. Why am I not covered as a buyer via courier package damage claim? Why am I denied? Restricted by contract? Mercari only resolves issues for the seller and I the buyer left in a dust bowl grinding my teeth in loss and frustration. Using mercari wasted my time, efforts, purchase attempts, and violates my consumer rights to a fair no-fault claim.