Our sentiment meter has identified a 100% increase in complaints about Mercari over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Mercari's offerings.
Sentiment data last updated on April 15, 2024
Do you have a dispute or had a bad customer experience with Mercari? Submit your Mercari complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Mercari.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Mercari complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 33 complaints about Mercari over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mercari's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from xobruce on 29 March 2024 about Mercari.
A few months ago I ordered a serving platter from Mercari. It was poorly packed and shattered when it arrived. I spent hours on the Mercari site looking for a way to file for a refund but got nowhere. Their... Read more
Complaint from gunthergrass on 23 January 2024 about Mercari.
damaged packaged did not come util just convently after they claim 3 day window, as it was stuck in transit, then all of a sudden deilvered with no chance of inspection time! Read more
Complaint from Merilee on 07 January 2024 about Mercari.
I ordered the soap thinking it was a good size for 14.50! Boy did I get fooled! It fits in the palm of your hand! Not worth 14.50! I contacted the seller and he said he posted the size in... Read more
Complaint from Flsunshine76 on 19 December 2023 about Mercari.
I had an account with my Mercari since 2021 that I was selling on. I was in and out of hospitals for a few months. So I didn’t keep my account up. They deleted my listings. When I able to... Read more
Complaint from FightScammers on 05 December 2023 about Mercari.
Mercari charged me $40 unjustly for an issue they created with FedEx shipping. They told me they were adding $40 to my shipping charges because my box was over 5lb and certain measurements, but when i showed them proof that... Read more
Complaint from BEARSONG on 26 November 2023 about Mercari.
I made a purchase on Mercari and was out of town during the delivery and missed being able to return these boots. They were ripped at the seams and cracked! The company told me I missed out and sorry... Read more
Complaint from Salicia clothes on 20 November 2023 about Mercari.
I have sold an item and have not received my direct deposit and it has been almost two weeks and they won’t tell me anything about my payment and they keep lieing saying I should receive my deposit soon. I... Read more
I paid for three different refrigerators and all got canceled and I don’t see my refund it’s some fraud people on the selling Read more
Complaint from Melissa Malone on 04 October 2023 about Mercari.
I received a NEW Litter Robot 4 which I had paid $500 shipping/tax/etc., so roughly $530.00. When it arrived this past Saturday afternoon, I immediately opened it and realized that it was damaged. I immediately researched their site to see... Read more
Complaint from Duraid on 02 October 2023 about Mercari.
I can't get a straight answer from those idiots. Support is SUPPORTLESS. I have been trying to get into the app/program to no avail. I can't get a hold of their stupid CEO or any Executive. Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
