While Mercari connects buyers and sellers for a wide range of items, complaint data from our community has flagged several recurring issues that users commonly face. Many complaints highlight problems such as items arriving damaged or not as advertised, difficulties obtaining refunds, and issues with customer service being unresponsive or unhelpful. Additionally, users report problems with seller payments being delayed or withheld, and instances of account closures without clear explanations.
To avoid these issues, we strongly advise customers to thoroughly review seller ratings and item descriptions before purchasing. Keep detailed records of all transactions and communications, and report any issues to Mercari's customer service immediately. Taking photos of items upon receipt can also provide essential evidence in case a dispute arises.
Do you have a dispute or had a bad customer experience with Mercari? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Mercari.
Our sentiment meter has detected that Mercari complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Mercari, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about Mercari over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mercari's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Mercari customers. Search, discuss and connect with other people in our community.
Complaint from ssisava on 27 September 2024 about Mercari.
I am reaching out with a serious concern regarding a recent transaction on the marketplace, Mercari. As a long-standing seller with Mercari with over 80 reviews and a 5 star rating, I have always conducted my transactions with integrity, which... Read more
Complaint from Jenhelms5127 on 22 August 2024 about Mercari.
On July 3rd I sold a Kate Spade wallet for $55 on the Mercari platform and dropped it off at my local post office on July 6th. Unfortunately USPS messed up and lost the package prior to scanning it in... Read more
Complaint from MitAshly on 15 May 2024 about Mercari.
I sold an antique shelf from late 1800’s which I packed extremely well and item was damaged during shipment. Buyer asked for return which she posted plenty of photos of the packaging which there was obvious signs that I shipped... Read more
Complaint from xobruce on 29 March 2024 about Mercari.
A few months ago I ordered a serving platter from Mercari. It was poorly packed and shattered when it arrived. I spent hours on the Mercari site looking for a way to file for a refund but got nowhere. Their... Read more
Complaint from gunthergrass on 23 January 2024 about Mercari.
damaged packaged did not come util just convently after they claim 3 day window, as it was stuck in transit, then all of a sudden deilvered with no chance of inspection time! Read more
Complaint from Merilee on 07 January 2024 about Mercari.
I ordered the soap thinking it was a good size for 14.50! Boy did I get fooled! It fits in the palm of your hand! Not worth 14.50! I contacted the seller and he said he posted the size in... Read more
Complaint from Flsunshine76 on 19 December 2023 about Mercari.
I had an account with my Mercari since 2021 that I was selling on. I was in and out of hospitals for a few months. So I didn’t keep my account up. They deleted my listings. When I able to... Read more
Complaint from FightScammers on 05 December 2023 about Mercari.
Mercari charged me $40 unjustly for an issue they created with FedEx shipping. They told me they were adding $40 to my shipping charges because my box was over 5lb and certain measurements, but when i showed them proof that... Read more
Complaint from BEARSONG on 26 November 2023 about Mercari.
I made a purchase on Mercari and was out of town during the delivery and missed being able to return these boots. They were ripped at the seams and cracked! The company told me I missed out and sorry... Read more
Complaint from Salicia clothes on 20 November 2023 about Mercari.
I have sold an item and have not received my direct deposit and it has been almost two weeks and they won’t tell me anything about my payment and they keep lieing saying I should receive my deposit soon. I... Read more
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